News-Record.com

Over the next several weeks, News-Record.com will be transitioning over to a new, more dynamic design. The staff of News & Record Interactive will continue to update this list of frequently asked questions as issues arise and are resolved.
Introductions

1. Who or what is News-Record.com?
   
2. What are the goals of the redesign?
   

1. Obituaries? Celebrations?
2. Public Records?
   

1. Internet Explorer 6
2. Apple Safari (WebKit, Konqueror)
3. Opera
4. Other browsers

1. Technical Support & Reporting Bugs
   
2. General Comments & Feedback
   
3. Contacting the Newsroom
   Visit our News contacts page.
   

Introductions

Q. Who or what is News-Record.com?

A. News-Record.com is the flagship online product of the News & Record, a news media and publishing company based in Greensboro, North Carolina.

The printed News & Record newspaper, news-record.com, and the company's many other traditional and "new media" products present the most comprehensive coverage of local news and information in the North Carolina Piedmont Triad.

The News & Record also offers local businesses, organizations, and individuals unparalleled access to a diverse, engaged audience of potential customers, employees, and participants through a wide range of advertising products.

Q. What are the goals of the redesign?

• To offer a more usable, accessible structure for our content
• To create a more engaging product that people truly want to use -- their destination of choice for the information they need
• To become an agent for creating community connections and interaction
• To offer our advertisers more effective ways to take their message to our audience
• To establish a more solid yet flexible foundation for the growth and evolution of our online products
  

Finding Things

Q. Where are the obituaries and Celebrations pages?

You can quickly reach the obituaries or Celebrations from any page of the site through any of the following means:

• Hover over the word "Home" in the black navigation bar at the top of the page, then click "Obituaries" or "Celebrations" in the white sub-navigation bar that appears below it.

  OR

• In the search form just below the navigation bar, select "Go To" from the "Search Within" drop-down menu. Type "obituaries" or "celebrations" into the search field, then click the "Go!" button.

  OR

• In the big search module on the right side of any page, select "Obituaries" from the list of links on the left. You can search the obituaries through the form that appears or click one of the links on that form to reach various pages within our obituaries. Celebrations are not yet searchable through this form, but will be soon.

  OR

• In your Web browser's address (or "location") field, type

  http://www.news-record.com/obituaries

  or

  http://www.news-record.com/celebrations

• Hover over the word "News" in the black navigation bar at the top of the page, then click "Public Records" in the white sub-navigation bar that appears below it.

  OR

• In the search form just below the navigation bar, select "Go To" from the "Search Within" drop-down menu. Type "public records" into the search field, then click the "Go!" button.

Bugs and Glitches

As our development staff discovers or is made aware of design and behavorial problems with the site, details and updates will be provided here.

We are unable to test the site on every possible combination of browser and operating system, but we currently target Internet Explorer 7 on Microsoft Windows XP and Mozilla Firefox 2 and Apple Safari on both Windows and MacIntosh OS X. We test against other platforms as time and our budget allows.

Internet Explorer® 6

Although we are making every effort to ensure that the site is accessible to and behaves properly for visitors using Internet Explorer 6, it is becoming increasingly difficult to develop for that browser.

We strongly suggest that Microsoft Windows® users upgrade to a more recent version of Internet Explorer (version 7 as of this writing), Mozilla Firefox, or similar mainstream browser.
 

Apple Safari®  for Mac OS X

We're aware that certain pages -- notably the front page -- are not rendering properly in Safari 2 and are working to correct the problem as quickly as possible, but. The site renders well in Apple's "beta" version of Safari 3 as well as the MacIntosh versions of Mozilla's Firefox® and Camino® browsers, however.

Getting Help & Helping Us Improve

• Technical Support & Reporting Bugs

  Please use the feedback form at the bottom of any page to submit a request for technical support.

• Select "Technical Problems" from the subject drop-down menu

• Provide your email address if you would like a response (we will only use your email address to follow up with you on the issue you submit)

• Enter a brief yet complete description of the problem you encountered in the message field.

• General Comments & Feedback

  Please feel free to use the feedback form at the bottom of any page to tell us what you like and don't like about the new design or our content in general. Choose a relevant topic from the subject drop-down menu to ensure that your message is routed to the most appropriate team at the News & Record.

• Contacting the Newsroom

  Visit our News contacts page.