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NEWS

Banks quietly raise fees, sell products to create revenue

Monday, February 6, 2012
(Updated 10:43 am)

CHARLOTTE -- Three months after banks scrapped plans for debit card fees, it's becoming clearer how they intend to recoup money lost in the Dodd-Frank financial reform law.

Instead of one new fee, prepare to be sold more products, offered new service packages, lose debit rewards and face more fees in general.

Banks' fourth-quarter earnings provided the first definitive look at what they lost after a cap took effect on the fees merchants pay banks when you use your debit card.

Combined, Bank of America Corp. and Wells Fargo & Co. reported losing nearly $800 million in lost swipe fee revenue in the fourth quarter. Regional banks felt a deep impact as well.

Across the industry, banks were on pace to lose the $6 billion that had been predicted.

So with debit card fees off the table, how will they make it up?

One way is by selling customers more products. Bank of America talks about "deepening relationships" with customers. Wells Fargo is focused on selling existing customers more products.

Mid-size banks have been a little more specific in their plans.

Fifth Third Bancorp is reducing rewards, bundling products together and pondering new fees. Regions Financial Inc. has launched new fee-based products like pre-paid cards and changed checking account requirements so that more carry fees.

"Fees have gone up across the board in the industry," said bank analyst Dick Bove of Rochdale Securities. "That's the only way they can get their money back."

The cap on swipe fees, advocated by U.S. Sen. Richard Durbin, D-Ill., was touted as a boon to small businesses and consumers. After being adopted as part of Dodd-Frank, the Federal Reserve in June settled on a limit of about 21 cents per transaction, about half what the industry average had been.

Banks said that would cost them billions. Some Republican lawmakers and presidential candidates have vowed to repeal Dodd-Frank, calling it an overreach and a burden on businesses.

As the cap went into effect, several banks' initial response was to announce plans for monthly fees on debit card use. Bank of America's plan for a $5 fee drew the most notice, though Wells Fargo also began testing a $3 monthly fee and SunTrust Banks Inc. began charging customers $5.

The backlash was swift and severe. More than 300,000 signed online petitions decrying the fees, and even President Barack Obama called the fees a mistreatment of customers. By early November, most of the debit card fees were off the table.

That left the biggest banks in a political quandary: how to satisfy investors while avoiding the ire of a fee-sensitive public.

Even without a debit fee, Wells Fargo is on its way to making up the loss. While it is difficult to determine which changes are seasonal and which are strategic, Wells' financial statements show that other categories helped make up for a $365 million swipe fee loss.

Credit card fee revenue increased in the fourth quarter. The bank said that was driven by new account growth on the East Coast as Wells completed its integration of Charlotte-based Wachovia. Revenue from "other fees" ticked up as well.

That doesn't necessarily mean the fees themselves increased. The bank reported selling more checking accounts and credit cards, leading to higher fee revenue.

CEO John Stumpf has said his bank's strategy is to increase its cross-selling, measured by the number of products a household owns with the bank. In the fourth quarter, the number of products per household ticked up to 5.9, from 5.7 in the same time period last year.

"Our customers pay for all the convenience we offer them through more products and services with us," Stumpf said in a conference call with analysts.

All told, the bank's noninterest income _ money the bank makes on fees and other charges _ was up 7 percent from the quarter before. By Bove's estimation, the bank has already made up 75 to 80 percent of its lost revenue.

"Wells has kept their cards closer to the vest and has done what they need to do without making headlines," said analyst Gary Townsend of Hill-Townsend Capital.

Wells Fargo declined to comment for this report, instead pointing to public statements its executives have made.

Bank of America, however, saw its income more affected by the swipe fee cap. It took the largest loss of its peers, $430 million, mainly because of the size of its business.

Bank of America's noninterest income from deposits was down, as well as its overall revenue.

CEO Brian Moynihan did not specifically talk about strategy for making up swipe fee revenue in the earnings conference call for the most recent quarter. But he has said the bank's strategy is to give customers reasons to do more of their business with the bank.

To that end, Bank of America last month began testing a program called BankAmeriDeals that will give cash discounts to card users through deals offered to them based on their spending history.

The bank also continues to test a new checking program in Arizona, Georgia and Massachusetts that involves different combinations of monthly fees, services and avenues to avoid fees.

But as the bank works to cut expenses and trim back its retail operations, some analysts say Bank of America will have a harder time gaining customers to boost revenue.

"Companies like Wells or JPMorgan are investing in their businesses and are quite likely to be able to broaden and deepen their relationships with customers," Townsend said. "Bank of America, on the other hand, is currently disinvesting in its businesses and shrinking. It's hard to conclude that they can be very successful in an environment like this until they repair themselves and get back into a growth mode."

Bank of America declined to comment except to point to public statements. Analysts believe Bank of America's overall health was improved in the fourth quarter, as capital levels and liquidity increased significantly.

Some of the larger regional banks, with fewer lines of business to tweak, have felt the loss of swipe fee revenue more keenly.

Without being as large a political target, their executives have also been more explicit in how they will recoup some of that money. Still, analysts expect them to remain cautious about wading into significant new fees.

Fifth Third is lowering rewards and plans to add fees and bundle debit cards into packages with other services.

"We are being very deliberate in our actions," said Fifth Third Chief Financial Officer Daniel Poston in a conference call with analysts. "We are consulting with our customers about their preferences for our services and how they pay for those services.

By the end of September, the bank plans to have made up two-thirds of the impact from lost swipe-fee revenue.

Regions Financial recently launched a package with more fee-based products and is back into the credit card business.

PNC Financial, which is expanding into new markets with the takeover of RBC Bank, says it is looking at various types of fees as well. It has already changed its checking product lineup in a way that highlights fee-based packages instead of free checking.

"We have to reprice our relationships with the consumers," CEO Jim Rohr said on a conference call last month. "Some people have learned that you just don't say, 'OK, we'll make it up with one new fee.' I think you just have to look at the whole consumer relation."

BB&T Corp., though, fared comparatively better. The bank reported losing about $36 million from the debit card rules, but executives have said little else about their strategy to make it up.

But with strong credit card and insurance fees, Bove, the analyst, said BB&T has already made up half of what it lost.

That would put BB&T ahead of the curve. Analysts say most banks will have recouped between 50 and 75 percent of the lost revenue by the end of 2012 or 2013.

To get there, analysts expect the years-long trend of increasing fees to march on. Whether it's paying new fees or facing higher minimum balances, consumers will the ones paying more in the end, said Greg McBride, senior financial analyst at research firm Bankrate.com.

"The consumer is getting stuck with the costs."

Accompanying Photos

File photo (Associated Press)

Comments

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nemo0037

February 6, 2012 - 9:37 am EST

What I find most interesting about this story is how it talks of "lost revenues" due to the new law, but completely fails to mention that these national banks are still profitable. The story makes it sound like Wells Fargo is teetering on the brink of oblivion, when in fact it made BILLIONS in profit last year, and will be doing so again this year.

When did these businesses get the idea that not only are they in business to make a profit, but that they must make a certain level of profits or experience the shame of failure? Just as us working people are informed that we should be grateful to have crappy jobs that force us to work 60 hours in order to make our payments, I'd urge the banks to be happy that they can still be profitable in the midst of the horrible economy. PARTICULARLY in light of the fact that the economy went bust in large part due to their poor record of long-term decision-making re mortgages.

As for new products they expect to try and sell their customers, I wish them luck. Myself, I rather think that my checking account, mortgage and IRA are about all I need from them at this point, thank you very much.

rooster8786

February 6, 2012 - 10:02 am EST

How much profit, on the backs of taxpaying customers, do these banks really need? Visit a local credit union and you'll find out how much the banks are ripping you off for all the "convenience" they supposedly supply...

Interested

February 6, 2012 - 3:22 pm EST

While I do feel that CEOs have been overly greedy in recent decades (stock options, bonuses, golden parachute clauses, etc), I always wonder when I read comments such as the two above: Do those who spout off about corporate greed own stock or mutual funds? Lest you forget, you won't see any gains if those corporations you invest in don't make a profit. And I would wager that stock/mutual fund owners don't choose to invest in companies that make a "reasonable profit" when it's possible to invest in those that make higher profits and carry the same level of risk.

Panacea

February 6, 2012 - 3:30 pm EST

Making a profit is one thing. Gouging consumers is another subject.

It costs banks 4 cents to process a debit swipe. They were charging 44 cents. They're still making 5 times what it costs to process the swipe in the first place.

The swipe fees are still excessive at 21 cents.

What the banks are really saying is they are losing the ability to rip people off, and so they are looking for new ways to sucker money out of people.

nemo0037

February 7, 2012 - 7:50 am EST

Let's put it this way: Even if I DID have the money to invest in bank stock, I'd prefer to invest in a bank that has some ethics. I'd still get dividends (income that I did NO WORK to earn), and I could feel at least a modicum of pride in supporting a business that isn't driven by pure greed.

BTW, you're making the same error as the writer of the article. The issue of debit fees is NOT going to make any difference for any bank on the question of whether there IS a profit. The new law ensures that debit business still results in profits, assuming the banks have at minimum an average level of banking competence.

But what would be the difference per share between the two scenarios? Pennies at most. Is that too big a sacrifice for a little sanity?

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