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Walmart brings back layaway

Thursday, September 8, 2011
(Updated 4:57 pm)

NEW YORK (AP) — Walmart is bringing back something its customers have been asking for since the Great Recession: layaway.

The world's largest retailer, which ditched the pay-as-you-go plans in 2006, is rolling out a holiday layaway plan from Oct. 17 through Dec. 16. Walmart is following rivals that brought back the service during the thick of the recession.

Walmart's layaway option comes at a time when its mostly low-income shoppers are being squeezed by high unemployment and rising costs. It also comes as Walmart tries to reverse nine straight quarters of revenue declines at its namesake U.S. stores open at least a year —— a key measure of a retailer's health.

"We're always looking for ways to ease budget strain for our customers, and we know this holiday season brings with it additional financial pressure," said Duncan MacNaughton, chief merchandising officer at Wal-Mart's U.S. division. "This was a key component that our customers asked us for."

Layaway — which allows shoppers to pay over time, interest- free, and pick up their merchandise when it's paid in full — became popular during the Great Depression. The practice had largely become a thing of the past as the economy flourished and consumers were feeling more confident. But when credit dried up, and the job market soured during the recession that began in late 2007, Sears and other merchants restored or expanded the service.

Citing increased costs and lower customer demand, Walmart phased out its layaway in September 2006 —— roughly a year before the recession began —— with the exception of fine jewelry. But the discounter faced criticism because it built its reputation on helping its low-income shoppers.

Walmart, based in Bentonville, Ark., said it will be able to limit costs now by limiting the layaway program to toys and electronics with a price tag of $15 or more. It also added a $5 non-refundable service fee and $10 cancellation charge for any orders not picked up by Dec. 16 or canceled by the customer.

The program, which has a minimum layaway purchase of $50, is only available at stores. It also requires a 10 percent down payment. The company said if the program is successful, it may extend it throughout the year.

The layaway plan is part of Walmart's efforts to turnaround its struggling U.S. business. In addition to the layaway program, Walmart said that starting Monday, it will launch price cuts on dozens of holiday toys to $15. The company also said it will start offering small samples of holiday merchandise, including outdoor decor, later this month —— two weeks earlier than a year ago.

These moves are just the latest effort by Walmart to revive sales. Walmart has been going back to "everyday low prices" instead of focusing on pricing gimmicks like temporarily slashing prices on select items that caused some shoppers to go elsewhere. It's also finishing up restocking thousands of items it cut during an overzealous bid to clean up its stores.

Accompanying Photos

April L. Brown

Photo Caption: Walmart is remodeling 3,600 namesake stores with lower shelves and wider aisles to give shoppers a cleaner path.

Comments

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slbr549

September 8, 2011 - 8:10 pm EDT

Limiting it to toys and electronics with a price tag of $15 or above? Some help that is! I know lots of low income families who rely on layaway plans to give clothing as gifts. I understand the $50 limit, but to put a minimum price tag on a single item is absurd. If Wal-Mart were really trying to help low income families, they would get a clue!

jorrell245

September 8, 2011 - 10:02 pm EDT

Just more proof of Obama's failure, you have to pay another "corporate tax" to put a product on layaway. If you don't make the last payment, your money is gone!

hdkj

September 8, 2011 - 10:26 pm EDT

The fees that they will be charging is something that other stores charged years before President Obama so you need to find something else to blame him for(which I'm sure you will).

Amirah

September 8, 2011 - 10:28 pm EDT

Good answer!!!

Amirah

September 8, 2011 - 10:28 pm EDT

It's a shame that we as people have to blame others for the way someone business is run. Walmart had always applied a charge to layaway just as kmart has and still does. It seems that more people are spending more than they are trying to keep their money in their pockets, so Obama has to be doing something right. As for Walmart and it's layaway couldn't you just be happy that it has been up for discussion and now back in full service for those who would like to pay some now and pay the rest later. A 50 dollar minimum is good, if you had to layaway anything else short of that then you shouldn't be getting it, a waste of stock time and paper trail for under $50. Thank you Walmat for allowing those who are unable to buy all at once, to have a better holiday with the renewal of your layaway department.

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