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Rapid-fire growth transforms High Point University

Sunday, October 31, 2010
(Updated Monday, November 1 - 5:28 am)

HIGH POINT - Think of it as the miracle on Montlieu Avenue.

A relatively small, no-frills school in an aging part of town gets a charismatic new leader who injects big dreams, big money and an even bigger appetite for national recognition.

Next thing you know, newly energized High Point University is sprinting toward the big time with twice as many students, twice as many teachers and a team of aggressive new administrators — all occupying a newly manicured campus more than doubled in size and full of eye-pleasing new buildings.

“I understood immediately the incremental approach would not ensure measurable results,” President Nido Qubein says of HPU’s course since he took the reins in January 2005. “Now we have achieved a five-year threshold that by any honest and objective observer’s definition says High Point has come a long way.”

So far, HPU’s story almost strains credulity. And it might well achieve a fairy tale-like ending with $1.6 billion in proposed new spending that would bring another 50 percent increase in students, more faculty, a new health sciences building, a multimillion-dollar basketball arena, a school of pharmacy and several more residence halls.

But might HPU come to regret its rapid-fire growth in the midst of America’s worst economic crisis in generations? The school is pursuing its agenda with a potentially risky level of high finance not often seen among small private colleges.

Both Moody’s and Standard & Poor’s financial-rating agencies sent up caution flags about HPU in the past 18 months, in part concerned about the heavy long-term borrowing that fueled the school’s growth spurt.

“Total debt outstanding was about $167 million as of December 2009, up 109 percent from $80 million in total debt on May 31, 2008 ...” S&P analysts said in their report late last year. “Projected maximum annual debt service of $19.1 million — including term-loan payments — equaled an exceptionally high 26.6 percent of fiscal 2009 operating expenses.”

HPU leaders say the rating agencies overreacted, pointing out that both groups also said many complimentary things in their reports about the school’s management and its prospects for continued success.

In fact, HPU’s debt never reached the predicted $167 million, but topped out last year at $164.7 million, said William H. Duncan, the school’s chief financial officer. He acknowledged that’s still a big number, but said HPU is working “aggressively” to reduce the debt — now about $160 million.

Scheduled repayments will continue cutting that figure by $4 million a year, Duncan said. But, he said, HPU recently started a series of additional, accelerated paybacks to lower the debt another $46 million over the next five years.

Despite all that, HPU logged an operating surplus of $16.3 million during the 2009 school year and $21.6 million in its 2010 budget. Every cent was reinvested in the school’s academic programs, construction projects, debt reduction, real-estate purchases and other campus needs, Duncan said.

“Cash flow is the key,” he said, predicting the surplus will grow another $6.8 million to $28.4 million in the 2011 budget. “Even though expenses have gone up, they’ve not gone up as much as revenues, given our increasing enrollment.”

Qubein, a nationally known motivational speaker and business expert, said the university is growing so fast it forced him to consider speeding up the construction start for a new residence hall from April 2012 to next spring.

The new hall likely will be needed because HPU’s population of incoming students has been increasing about 22 percent a year, he and other HPU leaders say. That could mean several hundred extra freshmen to house at a time 90 percent of students — including seniors — prefer to keep living on the amenity-laden campus.

“If you take the risk out of life, you take the opportunity out of life,” Qubein said of HPU’s long-term debt, but added he also is committed to bringing it down quickly.

No crash in sight

HPU’s borrowing pattern skirts the norm in American higher education, but there’s nothing obviously inappropriate or unwise about it, said Rick Staisloff, a Maryland expert in educational financing who advises colleges and universities on growth strategies.

“It is not the typical approach in higher education. But it’s an interesting story and it seems like it’s been successful,” said Staisloff, who also does consulting work for the American Association of Governing Boards of Colleges and Universities. “Higher ed tends to be very conservative and risk-averse.”

In fact, there might be a lesson in HPU’s saga for other small universities so wary of financial risk they miss obvious growth opportunities, Staisloff said.

“I do not look at (HPU) and say, 'Oh my God, these guys are crazy because this thing is going to blow up,’” Staisloff said. “It seemed to me S&P was saying to them, 'OK, we get it and you’re well-managed. But boy, you are really heavily leveraged (indebted). ... You might want to slow down a bit.’”

The concept of a substantial slowdown doesn’t appear to be in the energetic, innovative Qubein’s game plan anytime soon.

He recently announced a 10-year plan that will take the total price tag for HPU’s growth to about $2.1 billion, including almost $500 million in additions already made under his administration.

He plans to do it without pushing HPU’s borrowing level to new heights. And if possible, he hopes to complete the additional decade’s worth of projects in seven years, said Qubein, who is paid more than $470,000 a year as president.

On the other side of the ledger, he’s also contributed more than $2 million to HPU, from which he graduated in 1970.

Qubein clearly is the school’s indispensable “X factor,” its most eloquent and persuasive promoter, able to coax alumni, parents of students and corporations into millions of dollars in pledges or outright contributions.

Without his promotional genius, would the campus have its “director of WOW,” the administrator whose job is to make campus more inviting by developing such perks as a free car wash for student vehicles when the campus is clouded in construction dust?

Or how about the on-campus 1924 Prime Steak House where etiquette is taught? The roving ice cream truck that occasionally dispenses free treats?

Would any of that have happened without Qubein? Not on your life.

In search of space

But HPU faces the difficult challenge of being closely surrounded by established neighborhoods, which adds significantly to the cost and complexity of any major expansion.

Just within the past 18 months, the university spent about $18 million for properties that include more than 70 houses in low-to-middle income areas, as well as much of the Wesleyan retirement complex on North College Drive.

“They called and said, 'We see the house is empty, would you be willing to sell it?’ ” recalled Laurie Lenker, a Jamestown resident who sold HPU a rental house in the 900 block of North Centennial Street for about $65,000 this summer.

“I just threw out a number (as an asking price) and the next thing I knew, they said, 'OK.’ They wanted the house and were willing to pay a reasonable price.”

This steady accumulation of property has enlarged the campus from 91 acres when Qubein arrived to 230 acres now. Much of it is already in use for such projects as The Village at HPU, which opened on North College in 2008 — a satellite “mini-campus” housing 450 students on 13.5 acres featuring a swimming pool, basketball and volleyball courts, a dining hall and campus police station.

A “Greek Village” is taking shape on what used to be two square blocks of moderate-income housing. The village will host a dozen fraternity and sorority houses along with a commons building.

The school initially drew heated protests from neighbors on all sides when it began the growth spurt several years ago.

But after city government convened a university-area planning process to make it more clear where and how HPU could grow, people became more accepting, said High Point City Councilwoman Bernita Sims, who represents the district that includes HPU and its environs.

“I think it got off to a little rocky start,” Sims said. “I don’t think there was as much transparency or a lot of disclosure to the community in the early stages.”

But school officials became more open “with encouragement from the City Council,” she said.

City government’s plan emerged from numerous public meetings to outline likely growth areas for HPU and suggest such guidelines as discouraging the university from demolishing any houses that it buys until the land beneath them is actually needed for something.

City officials also urged HPU to update the school’s 1992 master plan to more clearly specify where and what it hoped to build in the years ahead.

HPU can’t do that right now because its growth depends on too many variables, including whether it can buy sufficient land in any one spot, Qubein said.

He fields three to five calls every week from people who want to sell nearby houses to the school, he said. But most don’t fit into the university’s near-term needs, he said.

“We have been attacking this thing from 30 different directions at the same time,” he said of HPU’s growth needs. “I can’t look you eyeball to eyeball and tell you I know exactly where we are going.”

The bottom line

HPU has disposable income to buy real estate because of the growing number of students enrolled, which more than doubled to about 3,300 on Qubein’s watch.

Ultimately, the school expects to host 4,500 to 5,000, a number more than sufficient to ensure long-term financial viability, the HPU president said.

Students pay “comprehensive” fees of $35,400 for a year’s tuition, room, board and all other fees except books.

HPU retains a larger percentage of its income than most other private schools of its size, which return an average of 40 percent or more to their students in scholarships and other, direct financial aid.

HPU’s comparable “discount rate” is less than 16 percent or about $14.7 million overall, yet it is enrolling record numbers of freshmen whose families are willing to bear the cost.

And those students are increasingly competitive: Average SAT scores for incoming freshmen rose almost 9 percent since 2006, from 1004 to 1092 this year.

On the other end of the line, the school’s career services program helps students develop job-seeking skills, including real-world internships in their fields of study. Roughly 86 percent of HPU grads are either employed or working toward an advanced degree within six months of getting their diploma.

Many HPU freshmen are drawn to the school, at least initially, by the “cool” factor. They see a fancy, new campus with such extra amenities as the five-star steakhouse in the new $68 million University Center where everyone gets to dine once a week; more than $50 million in new technology that includes state-of-the-art broadcast facilities; and such course offerings as a degree program in interactive media that includes designing computer games.

Parents like Methodist-affiliated HPU’s emphasis on family values, self-sufficiency and life-skills training for the world beyond the school’s attractive brick and wrought-iron fencing.

And who could miss HPU’s recent $500,000 advertising campaign that included day after day of full-page ads in North Carolina’s major newspapers and the equally ubiquitous TV commercials produced by students and faculty touting HPU’s “extraordinary education in an inspiring environment with caring people?”

The net result is more feet on the ground: A school that used to be happy if 30 people showed up for one of its visiting days for prospective students now must enforce a cap of 600 to prevent an unmanageable glut of interested kids and their folks, Qubein said.

“Debt? We have debt, absolutely, I’m aware of it,” he said. “I’m today more confident than ever that High Point is on solid ground and marching forward with greater resources than ever before.”

 

Contact Taft Wireback at 373-7100 or taft.wireback@news-record.com

 

Contact Jonnelle Davis at 373-7080 or jonnelle.davis@news-record.com

 

Accompanying Photos

Nelson Kepley

Photo Caption: Nido Qubein is president of High Point University.

Comments

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D. Smith

October 31, 2010 - 6:29 am EDT

Neato and his merry band of educators has transformed the campus dramatically, at the expense of the neighborhoods. Consider the dearly needed parking lot behind a newly built dormitory. They demolished several houses to get it and created turmoil in the neighborhood. Good houses that were in the tax base are gone.

The growth area as defined by the city of High Point has managed to lower property values inside the boundary. Never mind the school may not grow that far, the property owners are taking the hit nonetheless.

HPU and the city of High Point seem to have a special relationship. Whatever the school wants, the city bends over backwards to see the way is clear for them. From ignoring sign requirements to demanding special considerations, the school is the 800 pound canary.

So they bought some buildings from Wesleyan. Remember they contained seniors living in retirement apartments some of whom were on Medicaid and had no where else to go. They were to be thrown out on their noses but bad publicity forced the school to relent and give them time to move.

Expansion - at the neighborhoods expense. Debt - their problem but I'll be willing to bet if something goes wrong they will be asking for help. Tax base - The school has removed property from the tax base which will cause a burden on the rest of the city.

walker

October 31, 2010 - 8:37 am EDT

Fancy living accommodations, a new swimming pool, big-time basketball arena, a 4-star steak house, etc, etc, etc. Is Dr. Qubein (honorary doctorate from - you guessed it - High Point University) trying to build a university or bring Disneyland to North Carolina? Interesting that there is so little mention of academic quality, but then again who can be bothered with pesky details like actual education when there are 18-21 year old customers to keep entertained? And how many toes has the emperor steppd on (both on and off campus) to realize his "vision?"

Okun

October 31, 2010 - 9:04 am EDT

"And those students are increasingly competitive: Average SAT scores for incoming freshmen rose almost 9 percent since 2006, from 1004 to 1092 this year.

On the other end of the line, the school’s career services program helps students develop job-seeking skills, including real-world internships in their fields of study. Roughly 86 percent of HPU grads are either employed or working toward an advanced degree within six months of getting their diploma."

Hey genius, did you miss these two paragraphs? The reality is that HPU is in uncharted territory, led by an educational pioneer who is running the school like a business. No surprise, then, that it is faring better than other similar-sized institutions that are being run like schools -- and that are leaving opportunity after opportunity for their students on the table, unrealized. The old model is lacking in multiple ways. Get over it, and get with the program. This is the new way of doing things, and its overwhelming success is to the benefit of all HPU stakeholders. Fantastic ROI for the students, and it would not be surprising at all if HPU became the subject of an HBS case study in the future.

walker

October 31, 2010 - 9:25 am EDT

Yes, I read all that HPU viewbook propoganda about internships, real life opportunities, blah, blah blah. What college/university in America doesn't offer the same claims? An HB case study?!?! As far as I can tell Qubein is implementing many of the same strategies that put the country into the huge debt we now face. Sorry, no sale.

wctbl?

October 31, 2010 - 10:43 am EDT

National SAT Average score is 1500.

Panacea

October 31, 2010 - 8:53 am EDT

There are always winners and losers in our great capitalistic system.

I'm sure there will be an impact on the neighborhood. Since this is a religiously based school, however, that impact may be a good one. Growth may come at a cost, but the administration was looking out for the interests of the University. It's not like they've been low balling prices for houses.

The growth efforts have been successful. That influx of students means more sales tax money, plus other taxes that the University has to pay (its own sales taxes for example) that make up for the loss of property taxes on low value properties.

The growth means more jobs: for professors, classified staff, maintenance, housekeeping, cafeteria, bookstore, and so on. It takes a lot of people to run a University. Growth also means more construction jobs.

Jobs, jobs, jobs. This is bad how again?

Conundrum

October 31, 2010 - 10:07 am EDT

Panacea, though I woudn't use the term "bad," HPU's growth is not necessarily a win-win. I grew up in the area and my parents still live there. There was a sense of community that is not there anymore. A lot of the neighbors have been forced to move away. And to quote Joni Mitchell, "parking lots have been put up." I know that universities grow, my alma mater has grown, though, not at the rate that HPU has. Mr. Quebein has grown the university at a blinding speed. Jobs are fine, but, they shouldn't come at the expense of the neighborhood.

bkitley

October 31, 2010 - 9:15 am EDT

Some of the disagreement appears to come from the same one person. Fact is that HPU has created an enormously postive impact on the community with new jobs (new jobs from our community...hundreds of jobs including faculty, staff, facilities, transportation, security etc.). What about the cultural opportunities? We, as a community, benefit from national speakers coming to High Point, NC to share ideas and discuss topics. I know from experience, that neighbors are treated fairly and with respect and too the vast majority, HPU has been a much welcomed partner. HPU is great for the City of High Point AND our region. Ask any other city in North Carolina, would you want a $450M (to date) expansion in your community....a multi-million dollar economic boost, learned faculty buying homes and supporting our community. I'm proud of our HPU and I'm thankful that it's going on in High Point, NC.

balance

October 31, 2010 - 9:36 am EDT

It all superficial. They need to focus on rigorous academics or it's all play and no work. They will need to treat faculty Luke real people if they want to recruit more talented professors. That means shared governance-- not corporate style dictatorship.

Okun

October 31, 2010 - 10:37 am EDT

"Shared governance" -- ahhh, and so it comes out of some professor's ivory tower. That's not the new model. Professors stick to the classrooms and the research. Allow those who know how to run large businesses to run the large businesses. Leave it to the professionals who have been in the real world.

milo1

October 31, 2010 - 12:34 pm EDT

Yea like Bernie and the others on wall street. They really did a professional job!

Panacea

October 31, 2010 - 8:19 pm EDT

Shared governance has a valuable role to play in successful businesses. Saturn ran quite successfully on that model, and the quality of the cars was top notch.

Higher Education needs shared governance. Education and research need the free exchange of ideas. You can't get that on an assembly line.

balance

October 31, 2010 - 11:31 pm EDT

Yes, let's let a business expert tell all those engineering professors out there how to do their work. Business experts need to make sure the molecular biologists are teaching the right curriculum, right. Of course, the chancellor at UNCG, a political scientist, is going to write the curriculum for the new Ph.D. in nanotechnology. Of course, the chancellor at UNC, a chemist, can easily evaluate the work of an economist, right. He'll know exactly who to recruit to fill that position in pediatrics, right. Hey, the business experts have done so well with our medical "business", why don't we just turn our democracy to them. BUSINESS EXPERTS ARE GODS! THEY KNOW EVERYTHING!

cgraham

October 31, 2010 - 12:22 pm EDT

Smith, are you stalking HPU? Anytime I read anything to do with HPU, there you are. If you hate the school so much, why in the world can't you seem to stay away from every story I've seen about them?

Walker and Smith, your answers are comical. Do you live in High Point? Have you ever done anything to benefit the city? Why would you stand in the way of the one good thing High Point has going for it??? Do you think you’re that important? Of course the city works with HPU. Why would they not? They know it is a huge asset and is the one thing putting them on a map. Get on board.

Why would you ever read HPU’s viewbook? That's not an ad that they put out publicly. No offense, but you seem obsessed and infatuated. Is this your full-time job? Or do you work for another school? What can explain your obsession with putting them down? What they've done is amazing. They've probably accomplished so much because they actually focus their time on their own vision rather than stalking others and trying to tear them down. Maybe you should try it. Oh, and ps, I met Qubein at UNCG when they gave him an honorary doctorate. At least get your facts straight before you bash others.

walker

October 31, 2010 - 12:54 pm EDT

cgraham - I'll try to take the high road and not make this a personal attack on you, as you did with me. One of Qubein's honorary degrees is in fact from HPU. And I'd be willing to wager that a significant reason he received the same honor from UNCG is due to a large monetary donation. There are "earned" honorary degrees, and "paid for" honorary degrees. I've seen viewbooks and alumni magazines from many schools...partly through the college serches of my children and partly due to my interest in higher education. I'm simply saying that virtually all schools will boast of certain qualities (ex. close student/faculty interaction). It doesn't mean these claims are inaccurate, but it also doesn't mean that what they do separates them in some positive way from other schools. While I certainly wouldn't call it an "obsession" (your label), I strongly beieve that while HPU's strategy may look great in the short run, the longer term future may be quite problematic. By the way, I don't hope this happens...but I think there are two very different potential outcomes here. I guess time will tell.

cgraham

November 1, 2010 - 7:58 am EDT

Let's hope they succeed. Instead of trying to bring them down, let's help them out. This city needs them. And as far as degrees go, take one look at his resume, business accomplishments, and personal accomplishments and it's pretty obvious how well-deserved any degree would be.

kevin007

November 2, 2010 - 3:32 pm EDT

Walker...Your my hero!

onetrickydude

October 31, 2010 - 1:02 pm EDT

That explosive growth garbage is usually because of thousands of illegal immigrants and their anchor babies. They are breaking every law imaginable that isn't growth it is a crime.

D. Smith

October 31, 2010 - 5:07 pm EDT

cgraham - I will also take the high road here and not make a personal attack like you did to me and walker.

I do live in the planning area and my home value has dropped about 20 to 25% since the expansion started. In fact, I have been a resident of High Point for all of my 63 years. What have I done to better the city; voted, paid my taxes on time, not been arrested, etc...

I watched as houses were razed to make way for the parking lot on Guyer that wasn't planned for by the school. Why wasn't it planned for when the two dorms were first planned and built?

As for the HPC/city cooperation, I can guarantee that if the school expansion or the parking lot was near to where her honor the mayor lives or any of the other council members, the cooperation wouldn't be so liberal and the expansion wouldn't be so rapid. It is easy to denote this area as a lower income area when in fact parts are not.

As for buying houses at a reasonable cost, that is 100% wrong. They are paying less than tax value for homes with the exception of one that was in the way. Another owner refused the low-ball offer and has been isolated next to the water retention pond.

Kicking seniors out of their retirement apartments, many of who were on Medicaid, to make way for more students just makes little sense to me. The only reason the school relented on the quick move out was bad publicity.

cgraham - stick to the facts. And yes I will continue to speak my mind and not roll over for good old HPC.

bkitley

October 31, 2010 - 9:57 pm EDT

Regarding "kicking out seniors at Wesleyan"...this is totally inaccurate. Would you have rather a commercial real estate sign go up and offer the property to the first low offer? maybe another strip center or fast food restaurant would look better there? The property was offered to HPU who backed off in respect to other groups. Only after no other entities stepped up did HPU make that offer...and, out of respect...gave the administrators time to find decent, safe, and affordable housing for the tenants before closing on a purchase. More time and patience than what could have been done if an out of town developer purchased the property. Anyone that continues to paint this as a negative does not know what market forces bare and the dedication that HPU has to its community.

cgraham

November 1, 2010 - 7:56 am EDT

Wow, D. Smith, if you think that you voting, paying taxes on time, and not being arrested are actually helping the city then how can you possibly not see the value that HPU brings to High Point?? You're ONE (or two or three - however big your family is) citizen. Do you know how many more citizens HPU has brought to High Point? Do you know how much they spend in High Point by living or even visiting the city? That's a huge economic impact. We should all be grateful.

cityofchange

October 31, 2010 - 5:24 pm EDT

Expansion and growth is different at Universities and colleges than private industry growth. Compare the recently closed Dell plant versus High Point University growth. On paper you have a company who sold you the plan that their plant was being built to assist with supply chain management on the east coast. Turns out it did not turn out that way and they left after 3 years tops. Take expansion at High Point University and other major colleges in the state. Their growth is predicated on the increase number of students who are striving to get a higher education. If your facilities are not up to snuff then they go elsewhere out of state even. That is taking at least four years of sales tax revenue, increased business from visiting parents and family, also what about the intellectual investment coming into a city where professors, faculty can buy homes and live with a secure job. Also, most universities or colleges have a vested interest in their community as far as volunteering,fund raisers, investment in proprietory works. Look at Wake Forest and their medical investment in Winston Salem, East Carolina, Chapel Hill and N.C. State they all provide a massive amount of money and capital to their respective cities. High Point is very lucky to have this growth engine in their city. No more one trick pony (furniture).

balance

October 31, 2010 - 11:34 pm EDT

The demographics explain HPU's enrollment growth. The baby boomers' children are entering college now. It's an enormous population. When they are gone, there will be a contraction of enrollments, and HPU will be in trouble. They need a demographer on the leadership team.

guilford county 123

November 7, 2010 - 8:23 am EST

Lets face it, the spin and the hype is overbearing and is meant to polish the, well you know what spin is concocted to polish.

"Our SAT scores have risen over 100 points!!!" Wow. We've been seeing that for months now and wondering "rose to what, and why didnt they say? Well, they rose from 1004 to a whopping 1092. (Note for the HPU marketing department--thats less than 100 points. Congratulations though on omitting the actual numbers as that's wise from the spin perspective.)

And congratulations on rising to less-than-mediocrity. An excellent school attacts studens with substance--quality of teaching, noted prorfessors, rigorous coursework. Not free ice cream and carwashes.

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