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NEWS

How can Google help Greensboro work better?

Sunday, March 7, 2010
(Updated 9:24 pm)

Many of Greensboro’s big businesses, universities and medical providers have already spent millions for some of the fastest data networks anywhere.

But many of the rest of us — small businesses, homeowners, students and small health care operations — make do with slower download speeds.

That mismatch keeps small and large Internet users from trading ideas, information and services that could make this city smarter, healthier and richer.

Now Internet search company Google wants to build an ultra-high-speed broadband network for an entire community. It wants to use its Google Fiber for Communities project to test what happens when everybody in a community has affordable Internet access that’s 100 times faster than what most consumers use today.

Greensboro is one of hundreds of cities scrambling to meet the late March deadline to make its best pitch for the project.

In its application request, Google is asking every city what such a network would do for the community. Based on interviews, here are some ways it could help Greensboro:

Improve health care

Such major providers as Greensboro Radiology have large fiber transmission systems allowing them to send big computer files of CT scans and other complex images between physicians and Moses Cone Health System.

But smaller medical practices — even those a few blocks away — can’t afford the thousands of dollars for fiber-optic cable and high-speed service that would allow them to see computer images in real time, said Stephen Willis, Greensboro Radiology’s chief information officer.

So they wait for tedious downloads a new system could process instantly as patients and doctors confer in real time.

Even nurses and doctors who specialize in home care could get access to complex images at a patient’s bedside.

Affordability would make this more than just another high-priced medical toy. It could reduce the cost of better diagnosis and treatment without forcing a patient back to the hospital.

Home businesses

Bringing ultra-high-speed Internet home: That’s the key to Google’s proposed Fiber project. That means bringing opportunity that home businesses never could have considered before.

A home-based software developer could send massive files of computer code through a fiber-optic cable that would be nearly impossible through conventional cable.

Small businesses could find many other ways to benefit from high-speed Internet service, said Sam Funchess, president and CEO of the Nussbaum Center for Entrepreneurship.

As an entrepreneur himself, Funchess once operated an Internet radio station and digital music-download service. But he had to rent space in a data center at $1,000 a month because he could not get high bandwidth at his office. He predicts that small-scale movie and music downloading services could blossom with universal access to high-speed broadband.

Sell homes faster

About 70 percent of home buyers use the Internet to scout their potential purchases, said Bill Guill, president of the Greensboro Regional Realtors Association.

Keeping customers focused is key, he said, and slow download speeds are deadly for short attention spans.

“We could provide people a whole lot more information in terms of video, but right now the speed of the download prohibits that,” Guill said. “There are things coming online all the time that we could use. I feel like that could be a huge asset.”

Although the real estate industry is ravaged by recession, builders will someday be planning for new developments again.

And super-fast Internet could speed their interaction with city and county governments as never before, said Rob Bencini, a consultant who as a former Guilford County government executive once managed the inspection and planning process here.

Blueprints and development plans are large documents that developers must hand-carry to inspectors. It’s a cumbersome process to inspect, request changes, then repeat the process over weeks or even months.

Such a file is too large for the system to handle on the current network. But the Google system would allow a developer to send complete plans nearly as easily as an e-mail and the process could be wrapped up in days.

“The submission of online plans can become commonplace,” Bencini said. “That can make a huge difference in the world of builders and developers. Governments are going to have to adjust to this.”

Expand education

North Carolina’s public universities are already connected by high-speed Internet, as are its independent colleges and universities.

Still, as educators note, the opportunity to reach people and students in the greater community can bring untold benefits.

“It can bring people very close who are physically quite far away,” said Hope Williams, president of N.C. Independent Colleges and Universities. “The better access and higher speed access we have for everybody, the better.”

Expanding outreach at a low cost could surely improve education in many ways, said Howard Katz, a professor at Elon University School of Law in Greensboro.

Teleconference classes between universities, for example, are possible right now, Katz said. But faster speeds make everything easier.

“If you have that capacity,” he said, “the ability to do it more seamlessly where you’re seeing the speaker in real time, where you’re able to participate more readily without that delay ... is one way where that could come into play.”

When bad weather strands students at their apartments, affordable Internet could keep them tuned in to class.

And when Elon students help local people with their taxes or legal issues through regular community outreach programs, for example, they could set up high speed links with retirement communities and spare elderly people the inconvenience of traveling to the school for assistance.

Hurry the future

The miraculous becomes commonplace — that’s how many experts describe what could happen a decade from now as Internet users come to expect speeds 100 times faster than today’s consumer data transmission speeds.

Some say the Google project would be “transformative” for Greensboro. And there’s no doubt the corporate name alone would attract scores of other companies curious about what made Greensboro special.

But for many residents the transformation will come in a hundred small ways that will seem commonplace someday.

“In the short run,” Katz said, “I would imagine you wouldn’t wake up one day and the world in Greensboro would be absolutely transformed. But it is going to happen, and the sooner it happens in Greensboro it will give us the opportunity to do things that 10 years from now would be universal. It’s impossible to predict.”

 

Contact Richard M. Barron at 373-7371 or richard.barron@news-record.com

 

Accompanying Photos

BENEFITS OF FIBER OPTICS

GREENSBORO RADIOLOGY: Doctors could quickly send CT scans and other large-data files from hospital to hospital, to smaller offices and to home-care nurses who don’t have high-speed access for better patient service and diagnosis.

ELON UNIVERSITY SCHOOL OF LAW: Professors and students could have fast, real-time conferences and classes with other colleges and universities, and Elon students who can’t afford high-speed Internet could join classes live from home in the event of bad weather or illness.

DEVELOPMENT/REAL ESTATE: Developers and builders could swap massive blueprint files with local inspectors instantly and collaborate over changes in days, not weeks. Real estate sales companies could add more marketing video and home information that would normally tax a customer’s patience at slow speeds.

 

More online

Read more about the project at googlegreensboro.com 

Comments

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Biff411

March 7, 2010 - 9:35 am EST

This sounds interesting and is something that could be an improvement for those people within a particular service area. If I'm reading this correctly it isn't a "new internet" just higher bandwidth to home/business to get to the internet via some intermediate provider. I'm a person who lives "in the details" and my curiosity thinks of things like where does the bottleneck move to? Or the choke point?

The high speed network can only be as good as its weakest point. The reality is that while I may have gig speeds at my house, what does the business I'm trying to reach have? If they only have a 10-20 meg Internet connection, guess what, I'm 50-100 times larger than them. True I won't be running full gig for every application that's run from the home, but 500,000 people across several geographic areas trying to hit a video website could create a serious bandwidth/performance issue.

1) What is the capacity (speed) going to be in the handoffs from Google to the ISP's? If you have 50,000 people/homes/businesses with the possibility of running gigabit speeds, that adds up in hurry and creates the potential for a significant choke point.

2) My guess is that without significant upgrades in the backbone environments of numerous service providers, this type of widespread bandwidth will not amount to that much of an improvement.

3) More importantly, if the receiving end of your request doesn't have sufficient bandwidth to service your request, it doesn't matter how fast your connection is rated.

A simple analogy is to think of what happens when you are running along on a 3 lane highway and the left two lanes are suddenly closed and the traffic jam that invariably occurs.

I'm not trying to bash nor say don't do it, just trying to be realistic in what it would mean for users and businesses outside of Greensboro. And yes, you do have to start somewhere. It would be interesting to see what the pricing for such a service would be and how the local providers could or would react.

darkmoon

March 7, 2010 - 1:45 pm EST

Bottlenecks would be at the different provider's speeds to their clients.

So... if you're sharing an HD video with someone, you can upload it fast, but they can't download it as fast. It's not at the Google to provider routing, since those lines are capable of speeds way beyond the 1Gbps.

In essence, your points 1 and 2 don't have any effect in the large scale networking, but #3 is where the problem lies. There are many uses for the high bandwidth, as seen in multiple Asian countries that already have their residents routed, but your point is very valid. Bottlenecks do happen, and this project would only be the beginning of solving the American broadband problem.

ghost from white oak

March 7, 2010 - 10:54 am EST

Why is everyone in such a hurry?

sladejone11

March 7, 2010 - 11:41 am EST

time is money.

ghost from white oak

March 7, 2010 - 4:47 pm EST

How much is a nano second worth and how much does it cost?

sladejone11

March 7, 2010 - 7:03 pm EST

Why nanoseconds?

Cemetery

March 7, 2010 - 1:32 pm EST

I just wonder what the cost will be for the faster speeds.

darkmoon

March 7, 2010 - 1:46 pm EST

Good focus. First article that I've read that focuses specific on last mile connection. Finally. Someone that got it.

krystalburgerkinger

March 7, 2010 - 8:31 pm EST

too bad greensboro is too stuck in 1852 to move forward on anything!!

Rjwallace101753

March 7, 2010 - 11:34 pm EST

Though the odds may be against Greenboro given all the national competition, the city has much of the "right stuff" to be a contender for the Google GigaFiber Community Project. With two forward-looking universities and the Moses Cone Hospital System -- Greensboro can offer Google an innovation environment for developing and debugging a range of TeleHealth and Distributed Learning technologies and systems. With the Google Android smart phone operating system appearing in more and more "wearable" devices, Google technology-enabled at-home patient monitoring can become commonplace for Greensboro's most "at risk" senior citizens. This is especially true for older military veterans given several recent federal government initiatives.

On the one hand the Veterans Administration's TeleHealth Office is wanting to expand several of its proven pilot programs in home-based patient health monitoring -- while on the other hand -- the FCC is really pushing greatly expanded Broadband-enabled Telehealth initiatives. The FCC is also supporting greatly expanded Public Safety Wireless Broadband access and capacity for a wide range of public safety incident response needs. Both of these nationally targetted federal initiatives will NEED all the backbone and backhaul capacity a Google Gigabit Fiber Network can provide.

In addition, the USDA -- through its Rural Utility Service -- is supporting more Distance Learning systems deployments in a manner that would allow Guilford County's home-schoolers to have access to the Internet equivalent to today's more urban students. Finally, such a Google GigaNet-enabled Greensboro would help to begin to deliver on the Internet's potential and promise of an "Always On" Information Appliance and Utility for Greensboro's many Lifelong Learners today -- and someday in the future -- all Guilford County residents that devote themselves to Lifelong Learning.

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