news-record.com

Tuesday morning, Feb. 9, the News & Record ran the official report that Toyota would recall the 2010 Priuses to check reports of brake problems. We bought our 2010 Prius last December and were waiting for this expected recall. When the newspaper account appeared, we then expected we would receive a letter asking us to bring in our car.

Imagine our surprise when at 5 p.m. on Tuesday, Feb. 9, the same day as the official recall, we received both an e-mail and a telephone call asking us to contact Rice Toyota to bring in our car. We were told we could bring in the car that evening. By 7 p.m., my husband had taken our Prius to the service department. By 8:30 p.m., he was home with the brake upgrade installed.

We were extremely impressed with this prompt service. Any concerns we might have had over braking problems are gone. We thank the service department of Rice Toyota for responding so immediately to its customers. If Toyota dealers across the country are responding as quickly as Rice Toyota, Toyota owners should feel well served.

Judith W. Harvey
Greensboro