news-record.com

BUSINESS

Consumer advocate OK with freeing phone prices

Thursday, May 28, 2009
(Updated Friday, May 29 - 5:34 am)

RALEIGH (AP) — North Carolina's top consumer advocate on utility issues said Thursday he no longer opposes an effort to end state regulation of the prices consumers pay for landline telephone service.

Robert Gruber, executive director of the state Utilities Commission's Public Staff, said he's satisfied by the consumer safeguards in legislation that allows AT&T and 15 smaller providers operating in North Carolina to cut loose from regulations setting the rates, terms, and quality of their landline services.

"We would have preferred to have the commission continue to regulate the service, but now that the Legislature has put consumer safeguards into the bill, we don't oppose it," Gruber said. The measure was approved Thursday by the first of two Senate committees to review it before a vote by the entire Senate. An earlier version passed the House two weeks ago.

Landline telephone providers want the option to drop out of Utilities Commission price-setting oversight of household service because cable, Internet and wireless rivals aren't similarly regulated. Tennessee, South Carolina, Alabama, Indiana, Mississippi, Missouri and Nevada have passed similar legislation.

The legislation would allow phone companies to set their own prices, except for stand-alone basic residential service. Rate increases for the basic service would be limited to inflation adjustments. Rural customers must be charged a price comparable to urban customers for basic service.

The state Utilities Commission does not know how many households use only basic telephone service. AT&T, by far the largest landline telephone provider with 1.5 million lines, considers that confidential business information and does not share it with regulators or the public, company spokesman Clifton Metcalf said.

Utilities Commission figures show that telephone companies lost 1.7 million access lines in North Carolina from 2001 to the end of 2008, a drop of nearly 35 percent. AT&T was the biggest loser, with a 41 percent fall in the number of wired phone lines over the eight-year period.

At the same time, the number of telephone connections of all types grew by more than 70 percent as more people carried mobile phones or added extra household lines. Wired telephone lines now number about 3.2 million, the Utilities Commission said. Wireless phone lines more than doubled in that time to more than 7 million, while telephone service over broadband cable multiplied 14 times.

The bill leaves the Public Staff as the place that tries to resolve consumer complaints about their landline phone service.

Competition on service as well as price will keep phone companies on their toes without state regulation, Metcalf said.

"We don't want to have a dissatisfied customer. Customers have choices. If we don't meet their needs and satisfy their expectations, they're going to vote with their wallets," he said.

Accompanying Photos

File photo (News & Record)

Comments

This article has been closed to new comments. Comments are generally closed after 14 days. However, comments may be closed earlier at the discretion of the News & Record.

Inappropriate content? Please report abuse.

Panacea

May 28, 2009 - 5:35 pm EDT

Oh, lord. Typical double talk. I don't have a choice in phone service. It's North state or no one. My only other choice is to rely on my cell phone.

For internet, my only other choice is TWC.

Great.

Doug Johnson

May 29, 2009 - 5:31 am EDT

I have a choice of telephone service? News to me.

bamacharm

June 2, 2009 - 10:15 am EDT

There are some inaccuracies in this article regarding the numbers of customers lost. It is likely NOT the fault of the author. AT&T put out the same propoganda here in Alabama and it was debunked. The legislation passed anyway. First, wireline companies support their claims about competitive losses by combining wireline numbers with those for wireless. The wireless industry has grown faster than wireline and charts appear to show that wireline has lost ground. Try separating out the wireless data. It is a red herring.

Incumbent carrier wireline accounts have actually grown since 2005 when broadband wireline numbers are included as part of the total wireline count. AT&T likes to separate them out and show decreasing voice grade line counts. However, wireline numbers should include BOTH voice grade and broadband customer subscriptions.

Competive local exchange carriers have lost ground relative to the incumbents. In other words, competition is declining. The reasons are changes in FCC policy. One deals with unbundling the network into a line and port component (UNE-P). In Dec 2004, the FCC said incumbents no longer have to do so. Competitor market share has been dropping ever since. The other is a 2003 FCC ruling that says incumbents only need to make copper based broadband facilities available to their competitors. The incumbents have been transitioning from copper to fiber, shrinking the number of broadband lines competitors can acquire. Finally, AT&T is rapidly transitioning voice grade lines to their new UVERSE broadband and video offering. They are counting those lines that are transitioned over to their new broadband offering as competitive losses (really fuzzy math).

I'm fairly certain that, like Alabama, NC has a significant number of rural incumbent carriers. By federal law, they are exempt from competition in their service areas. In Alabama, those 28 rural telephone companies were deregulated just like the two who are required to allow competitors within their service area.

eMail Updates

Advertisement | Advertise with Us

Featured Ads

Search

Advertisement | Advertise with Us
Advertisement | Advertise with Us
Advertisement | Advertise with Us

News & Record Network Sites

User Tools

  • Social Networking
  • RSS
  • Share
  • Sign in to MyNR

Search