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Couple plan to update store, retain its charm

Tuesday, December 9, 2008
(Updated 7:54 am)

GREENSBORO - Nancy and Roger Kimbrough have bought the Bestway, the seven-aisle grocery store at The Corner, the place of many names.

Their experience? Well, let Nancy tell you.

"When we had to eat, I went to the grocery store."

That could qualify any of us. But Nancy and Roger, husband and wife, have one distinct advantage: decades of working retail. They once worked in the same store before they ventured to California, had kids and lived down the street from David Crosby.

Yeah, that David Crosby.

Today, they've ditched their power suits, slipped into jeans, and once again, they're selling merchandise, side by side, using the same skills they first learned 23 years ago when they met at Macy's in Atlanta.

Except this time, their merchandise is quirkier, and their professional playground is tinier.

Way tinier.

Nancy once ran Hecht's at Greensboro's Friendly Center as its general manager and divisional vice president. So, she got used to zipping around a big store in open-toed pumps and a sharp black suit.

These days, she's at the Bestway in the crow's nest, a small office above the three registers. She's in jeans and comfortable shoes, wearing her son's jacket or her daughter's sweater to keep warm.

But she doesn't stay there long. Neither does Roger. They'll step from the crow's nest to answer questions from customers they've gotten to know by name, face, family or family story.

"I've shopped here all my life," they've heard, "and my grandfather shopped here, too."

That's the way Bestway is. Since 1947, there's always been a grocery store at the elbow of Walker and Elam. First, it was an A&P. Back then, employees wore hats and uniforms. Roger even has the picture.

Now, it's Bestway. And it's considered the city's longest continuously run grocery store.

It's a place where you'll find in line a judge, a sculptor and a skinny kid with a piercing through his eyebrow. They all shop there, underneath item signs that feel as archaic as a rabbit-ear antenna on a console TV.

So, Bestway is a Greensboro time capsule. It feels as familiar as a family's heirloom quilt, and it anchors the Whiskey District, or Greensbohemia or simply The Corner, the intersection of Walker and Elam, the place of many names.

The Kimbroughs bought Bestway last month. You already can tell the difference. The flip-flops and banquet plates are gone from the bargain shelf up front, and the motor oil no longer sits catty-corner to the shelves of corked and screw-top wines.

The motor oil is in the back. Along with the light bulbs.

There's also three new fancy cash registers, and on Monday, at least 20 people were "tagging the store," or indexing every item in it to help organize inventory and keep track of sales.

Over the next two years, the Kimbroughs plan to spend $250,000 on renovations. They'll put in a new floor, new coolers, new frozen-food cases and new shelving.

They also plan to bring in a better assortment of items - including locally grown produce - as well as hire a butcher to resurrect the store's old meat market in the back.

The way Roger sees it, he and Nancy can double the store's volume. Ask him, and he'll bring out an 80-page business plan.

And if everything goes well, Roger believes he and Nancy can open another small grocery store.

Where? Downtown, he says.

And why? Roger just wants to stay. So does Nancy.

Roger is 51; Nancy, 47. Eight years ago, they moved from California to get closer to family and, according to Nancy, find sweet tea. Nancy ran Hecht's, Roger sold antiquarian, out-of-print books, and their children, David and Courtney, went to schools nowhere near Neverland Ranch.

Yeah, that Neverland.

The Kimbroughs looked for something that would help them stay in Greensboro.

That something is Bestway, the quaint grocery store in the place of many names, where grandfathers once bought Rose Potted Meat.

And still do. On Aisle 2.

Contact Jeri Rowe at 373-7374 or jeri.rowe@news-record.com

 

Accompanying Photos

Joseph Rodriguez (News & Record)

Photo Caption: Nancy and Roger Kimbrough run the Bestway grocery store on Walker Avenue in Greensboro.

Comments

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myob

December 9, 2008 - 9:05 am EST

This article takes me back. I used to shop at the Bestway while a student at UNCG back in the 1980's. I loved the 'neighborhood feel' of the little store on the corner. I used to buy most of my food, cigarettes and beer there -- I could walk from my apartment.

Glad to hear that the Kimbrough's are keeping this landmark afloat.

Gray

December 9, 2008 - 9:51 am EST

As someone who lives a few blocks from the store, I am so excited about this. I would love to see it change so that I can stop having to drive to one of the many Harris Teeters several miles away for produce (Bestway selection has been pitiful) or dairy (any milk I've bought there has gone bad within a couple of days).

This store has such potential; it would be nice to see the Kimbroughs take advantage of that.

Doug H

December 9, 2008 - 9:52 am EST

I used to work at a Bestway (at Vandalia and Pinecroft) when I was in high school and college. It was then owned by R. M. Butler.

Good times!

histrion

December 9, 2008 - 2:01 pm EST

I don't know if these folks or the previous owners were responsible for starting to stock items from local "boutique" producers, but I sincerely hope they push harder on that front. I think there's growing interest and demand, and it's nice not to have to drive out to the Piedmont Farmer's Market or wait for the Curbside each week...

newkid

December 9, 2008 - 2:19 pm EST

A small grocery store downtown? Count me in, especially if it's anywhere within 1 mile walk of Fisher Park.

mpca

December 14, 2008 - 8:09 pm EST

I certainly hope this couple did some thorough market research before deciding to invest this money! The lack of market research, including a detailed evaluation of the competition in the area and any potential competitive moves locally (i.e.: any new stores planned, expansions/and or major remodels of existing stores, Wal*Mart or Target converting to a Supercenter, etc.,) has been quite costly to other independent operators around the country. Our group, Matthew P. Casey & Associates, Inc. delivers this type of research. We're out of Clark, NJ.

I wish them great success!

sherrygizmo

December 28, 2008 - 1:10 am EST

This article takes me back.... I grew up in Lindley Park on Northridge Street from 1972 to 1994.... I use to walk, bicycle and rollerskate down to the Bestway.... a loaf of bread, a tomato for mom. Going with friends from Englewood St... rolling a little metal fold up cart, especially for the size of a grocery paper bag..... she'd take her Coke Bottles for return deposit. I've found some historic information about the Bestway on groceteria.com I don't live in the old neighborhood anymore... but was nearby for an alumni gathering, Friday evening. I attempted to describe my numerous trails to Bestway to my husband... ah! the memories. Historically, the Walker Ave Bestway somehow was able to repay all debts from the other stores that closed down before the '80s. I believe the renovations will boost the new edge Bestway. Kudos to the Kimbroughs! From reading your backgrounds, if anybody could accomplish the task before you, it would be you two. Thank you!

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